Last updated: 24 October 2026 · Version: 1.4
CrewNexo is an independent planning and communication aid. Your airline's current official application, operational systems, approved documents and instructions are the authoritative sources. CrewNexo does not replace them. Always verify information there before acting.
This End User License Agreement ("Agreement") governs your use of the CrewNexo iOS and Android applications, updates and related CrewNexo services (together, the "App"). The provider and licensor is SilkIdea s.r.o., company number 07990073, registered office Kosova 1242/1c, Suchdol, 165 00 Praha 6, Czech Republic ("SilkIdea", "we", "us").
Questions, support, complaints and claims: crewnexo@silkidea.com; telephone +420 724 672 400; or write to our registered office.
These terms apply when they are presented to you and you validly accept them through the applicable installation, account or service flow. You must have the legal capacity and permissions needed for your use. If you do not agree, do not accept the Agreement or use the service under it. Merely publishing this document does not retrospectively change an existing agreement.
Subject to this Agreement and applicable distribution-store rules, we grant you a limited, non-exclusive and non-transferable licence to install and use the App on devices you own or control for your own lawful planning, reference and crew communication. The App is licensed, not sold. You may not resell, sublicense or provide the App as a service to others without our written permission.
You may not copy or redistribute the App, remove ownership notices, bypass access controls or reverse engineer it, except where applicable law or a relevant open-source licence permits those activities. Open-source components remain subject to their own licences. Your rights in your own content are not transferred to us.
CrewNexo is not an official airline application, crew-control system, dispatch system or approved operational source. It is not made, operated or endorsed by your airline merely because it can import that airline's roster or display its name, flights or codes.
For your duties and operational decisions, the source of truth is your airline's current official application and systems, together with its approved documents, notices and instructions. If CrewNexo differs from an official source, follow the official source and resolve any uncertainty with crew control or the responsible airline department before acting. CrewNexo never authorises you to disregard an instruction, reporting time, roster change, procedure or legal requirement.
You must independently check the current official roster, duty and reporting times, dates, airports, time zones, changes, qualifications and required approvals. CrewNexo may contain missing, duplicated, incorrectly parsed or outdated information, including information stored offline. A successful import or synchronisation does not establish that a roster is complete or current. Calendar entries, widgets, exports, comparisons and reminders are secondary copies and do not become official records.
Do not rely on the App for an emergency or safety-critical decision, or use it when doing so would distract you from safe performance of your duties. This Agreement, payment, a download or an account verification is not permission from an airline or aviation authority to use the App operationally.
Provide accurate account information, protect access to your devices and credentials, and notify us promptly of suspected unauthorised access. Verification of a work email confirms access to that mailbox; it does not certify your qualifications or make us your employer's agent.
Import, access and share only information you are authorised to use. You remain responsible for following your employer's confidentiality, information-security and device-use rules, your professional obligations, and the terms of airline portals and other third-party services. The App does not grant rights in an airline's software, roster documents, trademarks or other materials. Do not upload someone else's credentials or bypass an airline's access restrictions.
Supported features can vary by device, app/server version and store-account country, including temporary regulatory restrictions on calling or cryptographic features. A feature is not promised in every region merely because it is described here. The app can report the store-account country (or a country-only Android SIM fallback) for these checks; this does not depend on where you fly or your current GPS position.
External services are provided under their own terms and can change or become unavailable. We do not control airline systems, communications networks, operating systems, app stores or the information other users provide.
You retain rights you hold in messages, photos, videos, Live Photos, files, shared locations and other content you provide. You grant us only the rights reasonably needed to host, transmit, display, protect and moderate that content and provide the features you request, including limited retention described in the Privacy Policy. This does not transfer ownership of your roster or authorise us to sell your content.
Do not post unlawful material, threats, harassment, discriminatory abuse, sexual exploitation, content infringing another person's rights, confidential operational information you are not entitled to share, malware or spam. Do not impersonate others, misuse invitations, collect other users' data without authority or interfere with the service. These rules apply to all communication features.
You can block users, manage your blocks and calling permissions, and report users or content using the App's available controls or by contacting us. Blocking and reporting are separate actions; blocking does not erase previously delivered content. We may investigate reports, restrict distribution, remove content or suspend access where reasonably necessary to address a violation, protect users or comply with law. Where required, we will explain the measure and provide a way to contest it. We do not verify every message, user identity, offer or factual claim before it is displayed. Public-facing text can undergo word checks and group/meetup titles and descriptions can undergo automated model checks. Text can be rejected or an event restricted after a delayed check, as explained in the Privacy Policy. You can correct the text or contact us for human review; an automated result is not a guarantee that all harmful content is detected or that the result is correct.
A supported invitation can include its author's advance approval: showing or sending that invitation allows the recipient to complete the proposed connection by accepting it. Check its scope and recipient; do not forward an invitation beyond the intended people. Other flows still require a later author confirmation. Expired invitations cannot be accepted.
Crew-list visibility, multi-segment crew chats and role-based calls can include colleagues who are not your friends, as described in the Privacy Policy. The “nobody” calling setting has a narrow exception for a captain on the same flight during the last three hours before departure; blocking remains effective. A CrewNexo call or crew chat does not replace required airline communication channels or grant operational authority.
A “secret” or hidden chat is a personal display and local-lock feature, not a new confidentiality agreement or end-to-end encrypted channel. It does not hide the content from its other authorised participants or the service, delete it, or change its retention. Local unlock controls depend on your app version and device; do not assume an older app or another authenticated session provides the same protection. Neutral notifications reduce displayed detail but do not prevent the notification provider from processing delivery metadata or recall notifications already received.
Send only media, documents and location information you are entitled to share. Files can retain author details, comments, revisions and other embedded information; Live Photos can include a short video and sound. An optional location message shares a single point, not a live location feed or proof of anyone's current whereabouts. Check the point and audience before sending. Map content and address lookup can be inaccurate. External maps, viewers and recipient devices may keep separate copies under their own settings and terms.
Supported formats and upload limits depend on the app and server version. The current media service accepts selected image/video types, PDF, office/text documents and ZIP archives; application installers, executable/script extensions and unlisted types are rejected. These checks do not certify that a file is safe or its contents are lawful.
Current server limits apply to encrypted upload sizes: 3 MiB for a photo or Live Photo still, 12 MiB for its video component, 102 MiB for a video, 26 MiB for a document/file, and 512 KiB for a preview. An account can create uploads totalling 500 MiB in a rolling 24-hour window and up to 60 main attachments per hour. Previews and Live Photo components count towards the byte allowance, as can pending or unsuccessful uploads with a created upload record; deleting a message does not reset the allowance. One MiB is 1,048,576 bytes. Apps may apply lower preparation limits, resize or re-encode media, or reject a file before upload. A quota is an upload limit, not a promise of permanent storage. Changes remain subject to section 8 and any applicable purchase agreement or mandatory rights.
Older apps may display an update notice instead of a video/file, only the still part of a Live Photo, or a location as text and a map link containing coordinates. Such fallback presentation does not remove the shared information from the service or guarantee the same viewing and local privacy controls. Update the App when needed to use the supported features.
Roster synchronisation to your own devices includes a separately sealed roster copy with crew names and automatic key handover to authorised devices on the same account. Protect device/account access; no separate pairing approval is required for each handover. A new device may need an existing device online, and names can be unavailable after all relevant keys are lost. The service-readable roster remains separate, and the ordinary upload path can still expose crew entries to the server before they are stripped. This feature is not a claim that chat messages are end-to-end encrypted.
Background encrypted uploads, gallery-saving controls and independent copies behave as described in the Privacy Policy. Saving received media is optional and off by default in supported versions, with hidden chats excluded; changing a setting later cannot recall an exported or already saved copy.
Our Privacy Policy describes personal-data processing, recipients, security, retention and your rights. The Delete your account page explains deletion options. Both are available through the CrewNexo legal pages and the App's account/support links.
Accepting this Agreement is not blanket consent to personal-data processing. We request separate consent where it is legally required.
Chat messages, shared location payloads, file/media objects, previews and Live Photo components follow the storage and deletion rules in the Privacy Policy. After successful file removal, the current cleanup flow clears the stored key, file name, dimensions and duration; remaining attachment rows are removed by scheduled cleanup after a one-day threshold. Deletion markers and restricted backups have their separate treatment in the Privacy Policy. In direct chats and friend groups, the scheduled retention period is six calendar months after a message was sent. In other event chats, content is removed six calendar months after the event ends, using its start time if no end is recorded. An individual message in a long-running event may therefore remain stored for longer than six months from its sending date.
Hiding a chat does not erase content or restart these periods. Successful message deletion clears the message text and location payload; a deletion marker can remain until scheduled removal. Cancelling an event or removing it from user lists is distinct from deleting stored personal data, and does not itself erase reports or participation history. You can request erasure as described in the Privacy Policy.
These periods do not prevent earlier deletion you request, removal through moderation or a legal requirement, or loss of access because you leave a conversation, are removed, or your account or access lawfully ends. Deleting your account does not restart the retention periods. Backup copies and any necessary retention for other purposes are described separately in the Privacy Policy. A retention period is not a guarantee of uninterrupted access or a permanent backup, and does not limit your applicable rights to erasure or other mandatory remedies.
Optional first-party usage measurement and problem-report diagnostics are described in the Privacy Policy, including the current beta default, installation identifier, controls, automatic attachment of an available roster-download trail to a problem report, and separate retention periods. Accepting this Agreement is not consent to optional analytics or a waiver of your data rights.
Call metadata, user reports, in-app feedback, airline-support requests and tip preferences have their own retention rules in the Privacy Policy; the chat periods are not a universal limit for every type of record. Call audio is not recorded or stored by CrewNexo.
Chat is not a permanent archive. Keep any important independent records only where you are entitled to do so and comply with privacy, employer and confidentiality requirements.
We may provide updates to maintain security, compatibility and the service's operation. You should install applicable updates and check whether your device and App version remain supported. We may change or discontinue features for valid reasons, subject to the notice, remedies and other protections required by law and any specific purchase agreement.
Beta and test releases may be incomplete or unstable. Features, formats and availability can change, and temporary data may be lost. We do not promise uninterrupted operation, compatibility with every airline format or integration, error-free results or continuous availability of third-party data. Beta status does not remove mandatory rights or our legal obligations concerning security, conformity or remedies.
CrewNexo has free functions and an optional paid Plus offer. Core roster import, plan/PDF viewing, basic crew communication and privacy/safety controls remain available without Plus. Eligible actions can show a Plus reminder with an equally usable Not now option that continues the action; a reminder is not an order or permission to charge you. Optional paid cosmetic benefits can include a supporter icon, extra app icons, chat themes and personal chat backgrounds, as listed before purchase. Plus removes the ordinary Plus reminders while active. It does not buy an airline assignment, jump seat priority, crew-control approval, access to someone else's data or an exemption from FTL or other rules.
Normal accounts have no ordinary Plus reminders during the first thirty days after registration. Supported versions may then show one time-based reminder at each of days 30, 37 and 51 when the app is open and online, subject to suppression/frequency controls; action-based reminders can also apply. A reminder alone never starts a trial or purchase, and declining it keeps the permitted underlying action available. This reminder-free period is not the store subscription trial and does not create a subscription. Beta/review/internal-test settings can differ. Sandbox purchases are test entitlements; a production purchase requires the store's purchase confirmation. Features and product availability depend on the supported version and region.
The planned euro offers for the Plus launch are €2.49 per month, €19.99 per year, or €69.99 as a one-time lifetime purchase. Monthly and yearly subscriptions may offer one month free to eligible store accounts. The exact offer, local currency, total charge, taxes where applicable, billing interval, eligibility and price after a trial must be displayed before you confirm the store purchase. Local prices and offers can vary by storefront; rely on the disclosed offer for that purchase. No trial is promised for every account, plan or repeat purchase. A changed offer for a new purchase does not reprice an earlier lifetime purchase or remove rights acquired under its original terms.
Monthly/yearly subscriptions renew automatically for the selected period at the applicable disclosed price unless cancelled under the store's rules. An accepted free trial normally becomes the paid subscription shown at checkout unless you cancel in time. Cancel an Apple trial at least 24 hours before its end if you do not want the charge; for Google Play, cancel before the trial expires and follow any deadline shown in the offer. Starting a trial does not itself waive your applicable statutory rights.
A lifetime purchase is a one-time, non-renewing entitlement to the purchased Plus offering for as long as the CrewNexo service operates. For this offer, lifetime means the operating lifetime of CrewNexo. It creates no further recurring Plus charge. It is not a promise that the service will operate forever or that every future separately offered product is included. Any change, discontinuation or remedy remains subject to the purchased offer and mandatory consumer/digital-service rights; the word lifetime does not permit us to disregard those rights.
Purchases use the App Store or Google Play and their applicable terms. Plus is associated with a CrewNexo account after store verification and can be recognised on its supported devices/platforms. A pending or unverifiable transaction can delay entitlement synchronisation. Cached/offline state can lag behind a renewal, expiry or refund; it is not a different billing period or an extra contractual trial. A store refund/revocation can remove the corresponding entitlement.
Use Restore purchases and the store account that made the purchase when needed. A purchase already associated with another CrewNexo account is not automatically transferable. If you lose/delete an account or cannot restore a legitimate purchase, contact us for proportionate verification and assistance; do not send full payment-card details. Changing device/platform or buying another plan does not automatically cancel a subscription in the original store. Store Family Sharing or other mandatory/permitted usage rules remain applicable; this account-linking description does not remove rights granted under those rules.
The optional supporter icon can be visible to people who can already see your profile in the features you use. It is on by default in supported versions and can be switched off in privacy settings. It does not display a price, receipt or card details. Buying Plus does not expand your audience or other users' data access.
Manage or cancel a subscription through the store where you bought it: Apple subscription cancellation or Google Play subscription cancellation. Cancelling normally stops the next renewal while the existing paid entitlement runs to its applicable expiry, subject to store rules and any refund/revocation. Cancelling a trial can affect its remaining availability under the store's offer; check the cancellation screen. Price changes must follow the store's required notice/consent process and applicable law.
After Plus expires, ordinary free functions remain available and Plus reminders may return; Plus-only cosmetic benefits can cease. Expiry alone does not delete your roster or chat content. Normal retention, moderation, account status and lawful service changes still apply. A one-time lifetime purchase has no recurring renewal to cancel.
Deleting a CrewNexo account or uninstalling the App does not itself cancel a store subscription. A store subscription can continue billing after account deletion until you cancel it. You can exercise a deletion right without surrendering a refund or purchase claim. The Privacy Policy explains which verification records can remain after the account link is removed.
You can request a store refund through Apple's refund process or Google Play's refund process, or contact us for help with a purchase or service issue. Eligibility depends on the transaction, applicable store process and law; no provision makes every purchase non-refundable or excludes a lawful claim against us.
Applicable rights concerning withdrawal, conformity, correction, a price reduction, termination, refund or compensation remain available. Where immediate supply during a withdrawal period requires an express request, consent or acknowledgement, the applicable legal requirements must be met separately; merely accepting this Agreement or starting a free trial is not a blanket waiver. This Agreement alone does not create a subscription or authorise a charge.
The App's purpose is to assist, not to supply an official or operationally authoritative roster or decision. We do not give a contractual assurance that imported or displayed information, calculations, suggestions, user content or notifications are accurate, complete, current or suitable for operational reliance. You must verify them against the official airline sources described in sections 3 and 4.
Subject to the mandatory rights below, the App is provided on an "as available" basis, without additional voluntary warranties. To the fullest extent that applicable law permits an exclusion, SilkIdea excludes liability for loss resulting from reliance on an inaccurate or outdated roster, calculation, reminder, match, message or third-party information; missed duty or transport; an unapproved swap or jump seat; service interruption; loss of data; and indirect or consequential losses, including lost profit, income, opportunity or reputation. These exclusions apply only where they are lawful and do not shift to you a responsibility that the law places on us.
Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded or limited. This includes harm to life, health or other protected personal rights; fraud, intentional misconduct or gross negligence; rights of a consumer or other legally protected weaker party; mandatory rights concerning digital content and services, conformity and remedies; and non-waivable product-liability, privacy and data-protection rights. No provision requires you to waive a right in advance where such a waiver is prohibited. Where a disclaimer or exclusion cannot lawfully apply to you, it does not apply; the applicable statutory rules govern instead.
If something is wrong, contact us using the details in section 1. Any statutory right to correction, repair, a price reduction, termination, refund or compensation is unaffected where applicable. We do not impose a special contractual time limit that shortens a mandatory period for a claim.
You may stop using the App at any time. To request account and data deletion, use the App's deletion control or contact us as described in the Privacy Policy and account-deletion page. Stopping use or removing the App alone does not delete a server account. Ending a licence does not require indefinite retention of your content.
We may suspend or terminate access for a material breach, misuse, a security risk, a legal requirement or discontinuation of the service, subject to applicable law. Where appropriate and legally required, we will give notice and a reasonable chance to correct a breach; urgent protective measures may be immediate. Termination does not remove accrued rights, mandatory remedies or your data-protection rights.
We will identify revised terms by date and version and give appropriate notice of material changes. Changes apply to existing users only through a lawful change procedure, including obtaining agreement where required. A new website version alone does not replace an earlier contract retrospectively. The provisions that need to survive termination to operate fairly, including accrued claims, ownership and lawful liability limitations, continue to apply.
This Agreement is governed by Czech law. If you are a consumer, this choice does not deprive you of mandatory protections of the law that would otherwise apply, including those of your habitual residence where applicable. You retain any right to bring proceedings before a court available to you under mandatory jurisdiction rules. There is no compulsory arbitration clause or exclusion of a lawful consumer forum.
You can first contact us to try to resolve a complaint. Where applicable, consumers may also use alternative dispute resolution through the Czech Trade Inspection Authority (Česká obchodní inspekce); information is available at coi.gov.cz — consumer ADR. This does not prevent a court claim or a complaint to a competent regulator. If a provision is unenforceable, it is ineffective to that extent; the remaining provisions continue only insofar as the law permits.
This Agreement is with SilkIdea, not Apple. SilkIdea bears responsibility for the App and its content, required support, applicable warranties, product and statutory claims, and handling third-party intellectual-property claims concerning the App. Apple does not provide maintenance or support for it.
On Apple platforms, the licence covers Apple-branded devices you own or control, subject to Apple's Usage Rules and permitted Family Sharing or volume-purchase use. Applicable Apple and other third-party agreements must also be respected.
If the App breaches an applicable warranty, you may contact Apple for reimbursement of its purchase price. Beyond that reimbursement, Apple has no warranty responsibility to the extent law allows; remaining warranty-related claims are SilkIdea's responsibility, subject to applicable law.
You confirm that you are not in a country covered by a US embargo or designated by the US government as supporting terrorism, and are not on a US prohibited-party list.
Apple and its subsidiaries are beneficiaries entitled to enforce this Agreement against you once you accept it. Questions, complaints and claims for SilkIdea use the address, email and telephone in section 1. These Apple-specific terms do not remove mandatory rights or permit liability exclusions prohibited by law.